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Company profile
Economy
Environment
Social/Labour practices
Social/Human rights
Social/Society
Product Responsibility

Company profile

G3	Description	References	Extent	Comments
1	Strategy and Analysis
1.1	Statement from the most senior decision-maker about the relevance of sustainability to the organisation and its strategy	CEO letter	Full
1.2	Description of key impacts, risks and opportunities. The reporting organisation should provide two concise narrative sections on key impacts, risks and opportunities	CEO letter, Our corporate strategy, Health and safety, Climate and environment, People and the group, Society, Risks related to our business	Full
2	Organisational profile
2.1	Name of organisation	Statoil ASA	Full
2.2	Primary brands, products, and/or services	About Statoil, Operational review, Midstream and downstream products	Full
2.3	Operational structure of the organisation, including main division, operating companies, subsidiaries and joint ventures	Operational review	Full
2.4	Location of organisation's headquarters	About Statoil, Our business	Full
2.5	Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report	About Statoil, Our business, Operational review	Full
2.6	Nature of ownership and legal form	About Statoil, Our business, The boundaries of our reporting	Full
2.7	Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries)	Our business, Operational review	Full
2.8	Scale of the reporting organisation	About Statoil, Key figures, Our business, The boundaries of our reporting	Full
2.9	Significant changes during the reporting period regarding size, structure or ownership	A glance at 2011, Board of directors report	Full
2.10	Awards received in the reporting period	The context of our reporting	Full	Statoil was the most highly ranked oil company on Fortune magazine's list of the world's most admired companies, not least due to our standing on innovation and social responsibility (where we ranked number one regardless of industry). Canadian media company Corporate Knights also publishes a "Global 100" sustainability list, in which Statoil is ranked number one of all energy companies, and number three regardless of industry
3	Report parameters
	Report profile
3.1	Reporting period (fiscal/calendar year) for information provided	Defining the content of our reporting	Full
3.2	Date of most recent previous report	2010 Annual and sustainability report	Full
3.3	Reporting cycle (annual, biennial, etc)	Annual	Full
3.4	Contact point for questions regarding the report or it contents	Hilde Røed	Full	Feedback is much appreciated
	Report scope and boundary
3.5	Process for defining report content	About the report, Defining the content of our reporting, The context of our reporting, The boundaries of our reporting	Full
3.6	Boundary of the report (countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI boundary protocol for further guidance	Defining the content of our reporting, The boundaries of our reporting	Full
3.7	State any specific limitations on the scope or boundary of the report	Defining the content of our reporting, The boundaries of our reporting	Full
3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities that can significantly affect comparability from period to period and/or between organisations	Defining the content of our reporting, The boundaries of our reporting	Full
3.9	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report	Economic impact per country, HSE performance indicators, Environmental posters, Social performance data	Full
3.10	Explanation of the effect of any restatements of information provided in earlier reports, and the reasons for such restatement (mergers/acquisitions, change of base years/periods, nature of business, measurement methods, etc)		Full	There has not been any restatements compared to previous reports
3.11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report	The boundaries of our reporting	Full	In 2011, information on Statoil Fuel & Retail is reported separately, unless otherwise stated
	GRI content index
3.12	Table identifying the location of the standard disclosures in the report	Cross reference to GRI index	Full
3.13	Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organisation and the assurance provider(s)	About the report, The context of our reporting, Assurance report from Ernst & Young	Full
4	Governance, commitments, engagements
4.1	Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight	Governance, Corporate governance, General meeting of shareholders, Nomination committee, Corporate assembly and board	Full
4.2	Indicate whether the chair of the highest governance body is also an executive officer (and, if so, their function within the organisation’s management and the reasons for this arrangement)	Board of directors	Full
4.3	For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members	Social performance data Board of directors	Full
4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body	Employee & industrial relations, General meeting of shareholders, Board of directors	Full	Three directors on the board are chosen from among employees
4.5	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation’s performance (including social and environmental performance)	Compensation committee, Compensation paid to governing bodies Board remuneration, Note 8	Full
4.6	Processes in place for the highest governance body to ensure conflicts of interest are avoided	Ethics Code of Conduct, Equal treatment	Full
4.7	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organisation’s strategy on economic, environmental, and social topics	Governance, Board remuneration	Full
4.8	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation	Ethics and values, The context of our reporting, Performance management, Ethics Code of Conduct	Full
4.9	Procedures of the highest governance body for overseeing the organisation’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles	Governance, HSE and ethics committee, The work of the board of directors, Risk management and control	Full
4.10	Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance	Governance, The work of the board of directors	Full
	Commitments to external initiatives
4.11	Explanation of whether and how the precautionary approach or principle is addressed by the organisation	Risk management and sustainability, Integrated impact assessments	Full
4.12	Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses	Stakeholder engagement, Working in collaboration	Full
4.13	Memberships in associations (such as industry associations) and/or national/international advocacy organisations	Stakeholder engagement, Working in collaboration	Full
	Stakeholder engagement
4.14	List of stakeholder groups engaged by the organisation	Stakeholder engagement, Working in collaboration	Full
4.15	Basis for identification and selection of stakeholders with whom to engage	Defining the content of our reporting, Stakeholder engagement, Working in collaboration	Full
4.16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group	Defining the content of our reporting, Integrated impact assessments, Employee & industrial relations, Working with our suppliers, Engaging communities	Full
4.17	Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting	Defining the content of our reporting, Stakeholder engagement, Working in collaboration, Sustainablility & oil sands, Case study: The shale revolution	Full

Management Approach and Performance Indicators

Economy

Disclosures on Management Approach
Economic performance	Positive impacts, Overview of activities by country, Government payments and contributions, Shareholder information
Market presence	Local development, Local content
Indirect economic impacts	Managing our risks and impacts, Integrated impact assessments, Local development, Positive impacts, Social investments

G3	Description	References	Extent	Comments
DMA-EC	Disclosures on Management Approach - Economy	The context of our reporting, Positive local impacts	Full
EC1	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments	Operating and financial review, Positive local impacts, Gov’t payments & contributions, Positive impacts, Economic impact by country	Full
EC2	Financial implications and other risks and opportunities for the organisation’s activities due to climate change	Climate and environment, Natural gas: Low-carbon energy, Carbon efficiency leader, Low-carbon technologies, Legal and regulatory risks	Full
EC3	Coverage of the organisation’s defined benefit plan obligations	Note 23 in group financial statements	Full
EC4	Significant financial assistance received from government		Partial	A full overview is not available. Statoil's renewables activities are frequently eligible for subsidies, and Statoil does receive research grants for specific projects from established government funds.
EC5(Add.)	Range of ratios of standard entry wage level compared to local minimum wage at significant locations of operation	Social performance data	Not reported	We do not have reports for all entry levels in the Statoil Group. In general, the oil and gas sector is a high-salary sector in most countries of operation.
EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation	Positive local impacts, Local content, Economic impact by country	Full
EC7	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation	Positive local impacts, Positive impacts, Economic impact by country, Social performance data	Partial	Proportion of senior management hired from local communities is not reported.
EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement	Positive local impacts, Social investments, Positive impacts, Economic impact by country	Partial	Statoil undertakes social responsibility by contributing to sustainable development based on our core activities. While we believe that our activities are of public benefit, we do not generally undertake investments that are primarily for public benefit
EC9(Add.)	Understanding and describing significant indirect economic impacts, including the extent of impacts	Positive local impacts, Local content, Positive impacts, Economic impact by country	Full

Environment

Disclosures on Management Approach
Materials	Managing our risks and impacts, Environment, Climate
Energy	Environment, Climate, Energy Efficiency, Electrification of offshore installations
Water	Environment, Water management in Statoil, Sustainable shale gas development
Biodiversity	Environment, Biodiversity
Emissions, effluents, and waste	Environment, Climate, Natural gas, Statoil and flaring, Electrification of offshore installations, Investing in renewables, Carbon capture and storage
Products and services	Environment, Our products
Compliance	Fines and sanctions
Transport	Sustainable shipping strategy
Overall	Environment, Climate, Investing in renewables

G3	Description	References	Extent	Comments
DMA-EN	Disclosures on Management Approach - Environment	The context of our reporting, Climate and environment	Full
EN1	Materials used by weight or volume	Environmental posters	Full
EN2	Percentage of materials used that are recycled input materials		Not reported	Not relevant for current mainstream business, as our main product is oil and gas.
EN3	Direct energy consumption by primary energy source	HSE performance indicators, Environmental posters	Full	There is no split between direct and indirect energy consumption in presented data, although background data distinguish between indirect and direct energy consumption.
EN4	Indirect energy consumption by primary energy source	HSE performance indicators, Environmental posters	Full	See above
EN5(Add.)	Energy saved due to conservation and efficiency improvements	Sustainable shipping strategy, Carbon efficiency leader, Low-carbon technologies	Full	There is a degree of uncertainty in the estimates, not least due to the difficulty of establishing a neutral point of departure.
EN6(Add.)	Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives	Sustainable shipping strategy, Natural gas: Low-carbon energy, Low-carbon technologies	Partial	There is no estimate of the combined effect of these initiatives in our reporting
EN7(Add.)	Initiatives to reduce indirect energy consumption and reductions achieved	Sustainable shipping strategy	Partial
EN8	Total water withdrawal by source	Water management in Statoil, Environmental posters	Full	Total water withdrawal available in each environmental poster, but not split on sources. For offshore assets, fresh water is provided in part by desalination and in part by shipping fresh water from normal municipal water sources. Water usage from onshore Canada is reported by source. Statoil assumed operatorship for onshore shale operations in North America in late 2011 and full-year data is not available.
EN9(Add.)	Water sources significantly affected by withdrawal of water	Water management in Statoil, Sustainability & oil sands	Partial	The topic is described in general terms and by examples. No complete overview of water sources affected is reported.
EN10(Add.)	Percentage and total volume of water recycled and reused	Water management in Statoil	Partial	Not material. Water recycling and reuse described in general terms. Percentage and total volume is not reported
EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas	Sustainable Arctic operations, Biodiversity	Full	The list of locations includes noteworthy biotopes identifed by Statoil - although one would be hard pressed to state that the remaining areas are void of high biodiversity value.
EN12	Description of significant impacts of activities, products and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas	Sustainable Arctic operations, Biodiversity	Full
EN13(Add.)	Habitats protected or restored	Sustainability & oil sands	Partial	Several initiatives related to wildlife protection, reforestration and wetland reclamation in relation to the development of the Leismer asset in Canada.
EN14(Add.)	Strategies, current actions and future plans for managing impacts on biodiversity	Biodiversity	Full
EN15(Add.)	Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk	Biodiversity	Partial	No indications of IUCN Red List species and national conservation list species put at extinction risk due to Statoil's operations. We have internal requirements to carry out impact assessments for our operations whether or not that is required by national regulations. Potential impacts on Red List species are considered, and if adverse impacts on such species are foreseen, sufficient measures will be implemented to avoid the impact
EN16	Total direct and indirect greenhouse gas emissions by weight	HSE performance indicators, Environmental posters	Full	There is no split between direct and indirect GHG emissions in presented data, although background data of carbon dioxide distinguish between indirect and direct emissions.
EN17	Other relevant indirect greenhouse gas emissions by weight		Partial	The main contributors to greenhouse emissions from our business are direct emissions of carbon dioxide and methane. Indirect greenhouse gas emissions are negligible. Indirect greenhouse gas emissions from business travel by air in 2011 is calculated to be 40,700 tonnes of CO2 equivalents.
EN18(Add.)	Initiatives to reduce greenhouse gas emissions and reductions achieved	Sustainable shipping strategy, Natural gas: Low-carbon energy, Carbon efficiency leader, Low-carbon technologies, Sustainability & oil sands	Full
EN19	Emissions of ozone-depleting substances by weight		Not reported	Such emissions are immaterial in our business. The remaining use of freon (ozone-depleting substance) is as a cooling component in closed systems. Until 2015 we are under a Norwegian government permit to use recycled HKFK (ozone-depleting) from vendor, while legislation has been carved out to stop new and future production of HKFK. We do not currently have any internal plans to speed up the process to implement other solutions.
EN20	Nitrogen oxide, sulphur oxide and other significant air emissions by type and weight	HSE performance indicators, Environmental posters	Full	Total emissions of nitrogen oxide covered for the whole company. Sulphur oxide and VOC covered partially on environmental posters (only for the Norwegian continental shelf and large land-based facilities).
EN21	Total water discharge by quality and destination	Environmental posters	Full
EN22	Total weight of waste by type and disposal method	HSE performance indicators, Environmental posters	Full
EN23	Total number and volume of significant spills	HSE performance indicators, Environmental posters	Full
EN24(Add.)	Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII and percentage of transported waste shipped internationally		Not reported
EN25(Add.)	Identity, size, protected status and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation's discharges of water and runoff	Sustainable Arctic operations, Biodiversity	Partial	No complete overview of affected water bodies and related habitats is reported.
EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation	Midstream and downstream products, Specific issues related to Statoil Fuel & Retail, Low-carbon technologies	Full	The nature of the indicator applies to our downstream and midstream products.
EN27	Percentage of products sold and their packaging materials that are reclaimed by category		Not reported	Statoil is selling gross volumes of products in bulk or directly into vehicles. Therefore, packing material is not an issue at the corporate level.
EN28	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations	Fines and sanctions	Full
EN29(Add.)	Significant environmental impacts of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce	Sustainable shipping strategy	Partial	Direct environmental impact of transportation is not reported.
EN30(Add.)	Total environmental protection expenditures and investments by type		Not reported	Environmental expenditures are integrated in our business decisions and cannot be separated as isolated investments

Social - Labour Practises

Disclosures on Management Approach
Employment	People and the group, Employees in Statoil
Labour/Management relations	Employee and industrial relations, Organisational capabilities and change, Human rights
Occupational health and safety	Safety, Health and the workplace
Training and education	Development and deployment, Organisational capabilities and change
Diversity and equal opportunity	Diversity

G3	Description	References	Extent	Comments
DMA-LA	Disclosures on Management Approach - Labour Practices	The context of our reporting, Health and safety, People and the group	Full	References include also sub-sections
LA1	Total workforce by employment type, employment contract and region	Employees in Statoil	Full	Statistics regarding employment contract (full-time or part-time employees) are currently not applicable outside Norway and not for Statoil Fuel & Retail.
LA2	Total number and rate of employee turnover by age group, gender and region	Employees in Statoil	Full	Turnover rates are presented by gender and age groups in Statoil ASA. Turnover by region and turnover by gender and age groups is currently not applicable outside Norway.
LA3(Add.)	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations		Not reported	Statoil does not differentiate between permanent full-time and permanent part-time employees in terms of compensation
LA4	Percentage of employees covered by collective bargaining agreements	Employee & industrial relations, Social performance data	Full	Statoil recognises the right to unionise See also Global Framework Agreement with ICEM.
LA5	Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements	Employee & industrial relations	Partial	Operational changes are communicated to those concerned as early as possible and minimum notice periods are governed by Statoil internal policy, collective bargaining agreements, national legislation and EU/EEA directives (Work Councils/ European Work Councils).
LA6(Add.)	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advice on occupational health and safety programmes	Employee & industrial relations	Partial	The topic is reported in general terms. However, the percentage of total workforce represented in formal joint management worker health and safety committees is not available.
LA7	Rates of injuries, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region	HSE accounting HSE performance indicators	Partial	Occupational diseases are included in SIF (level 1 and 2), but are not reported separately. Reporting is provided on a group level, not a regional level.
LA8	Education, training, counselling, prevention and risk-control programmes in place to assist workforce members, their families or community members regarding serious diseases	Health and working environment	Full	Please note, the procedures in place to address serious diseases (HIV/Aids, diabetes, RSI, stress, etc) are the same procedures that also cover less serious diseases.
LA9(Add.)	Health and safety topics covered in formal agreements with trade unions	Employee & industrial relations	Partial	Also covered in national and local union agreements. The use of safety delegates is widely implemented.
LA10	Average hours of training per year per employee by employee category	Development and deployment	Full	The reporting distinguishes between managers and employees by reporting separately the time (days) spent on leadership development programmes.
LA11(Add.)	Programmes for skilled management and lifelong learning to support their continued employability and to assist them in managing career endings	Development and deployment	Partial	Covered by different programmes, with individual needs discussed in the "People@Statoil” process. A special "senior policy" is defined in the parent company.
LA12(Add.)	Percentage of employees receiving regular performance and career development reviews	Performance management, Development and deployment	Full	All employees have annual performance reviews. An IT solution for the "People@Statoil" process is implemented in subsidiaries.
LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity	Employees in Statoil, Diversity, Social performance data	Full	Reporting on minority groups is prohibited by Norwegian legislation. Reporting on age groups is prohibited by US legislation.
LA14	Ratio of basic salary of men to women by employee category	Performance and reward, Social performance data	Full	Statistics apply to Statoil ASA, and are currently not applicable outside Norway

Social - Human Rights

Disclosures on Management Approach
Investment and procurement practices	Integrating human rights in our operations, Working with our suppliers, Integrity due diligence
Core labour standards	Human rights, Employee and industrial relations, Integrating respect for human rights
Security practices	Security and human rights
Indigenous rights	Human rights

G3	Description	References	Extent	Comments
DMA-HR	Disclosures on Management Approach - Human Rights	The context of our reporting, People and the group, Human rights	Full
HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening	Human rights due diligence, Integrity due diligence,	Full	Based on our variety of processes to screen, assess and mitigate human rights-related risks in our business and operations – including related to significant investment agreements, as described in our report – all such investment agreements in principle undergo human rights screening.
HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken	Human rights due diligence, Integrity due diligence, Working with our suppliers	Full	Our integrity due diligence procedures involve screening of integrity risks and human rights reputation of all new and amended business relationships, including suppliers and contractors, as described in our report. All significant (value of more than NOK 7 million) suppliers and contractors undergo human rights screening and suitable actions are taken based on this. This procedure has been in place since 2008 and covers 92% of all purchases (estimate based on contracts entered into in 2011).
HR3(Add.)	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained	Human rights training	Full	Human rights training is incorporated in the corporate training programme - it is compulsory for every new employee. Specific training is added based on the task at hand.
HR4	Total number of incidents of discrimination and actions taken	Grievance mechanisms	Partial	Incidents of discrimination can be raised through various channels - including the ethics helpline, human resources, trade unions, and line management. When potential incidents are uncovered, these are investigated and, if confirmed, we take steps to eliminate such practices. The total number of incidents of discrimination is not reported due to a lack of availability.
HR5	Operations identified in which the right to exercise freedom of association or collective bargaining may be at significant risk, and actions taken to support these rights	Employee & industrial relations, Human rights, Human rights due diligence, Integrity due diligence	Full	We perform due diligence as part of our entry into countries and projects in order to respect freedom of association and collective bargaining. No related incidents have been reported to the anonymous ethics helpline, human resources department or trade unions in 2011.
HR6	Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour.	Employee & industrial relations, Human rights, Human rights due diligence, Integrity due diligence	Full	We perform due diligence as part of our entry into countries and projects in order to avoid child labour. No related incidents have been reported to the anonymous ethics helpline, human resources department or trade unions in 2011.
HR7	Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour	Employee & industrial relations, Human rights, Human rights due diligence, Integrity due diligence	Full	We perform due diligence as part of our entry into countries and projects in order to avoid forced or compulsory labour. No related incidents have been reported to the anonymous ethics helpline, human resources department or trade unions in 2011.
HR8(Add.)	Percentage of security personnel trained in the organisation's policies or procedures concerning aspects of human rights that are relevant to operations	Security and human rights	Full	When Statoil employs in-house security personnel, these are subject to annual human rights training. With regards to hired security personnel, human rights is part of the pre-qualification screening, integrity due diligence and contractual provisions.
HR9(Add.)	Total number of incidents of violations involving rights of indigenous people and actions taken	Human rights due diligence	Full	We perform due diligence as part of our entry into countries and projects in order to avoid incidents involving rights of indigenous peoples. No related incidents have been reported to the anonymous ethics helpline, human resources department or trade unions in 2011.

Social - Society

Disclosures on Management Approach
Community	Managing our risks and impacts, Society, Engaging communities, Integrated impact assessments
Corruption, Anti-Competitive Behaviour and Compliance	Society, Ethics and transparency, Ethics and anti-corruption, Safety, Fines and sanctions
Public Policy	Ethics and Transparency, Transparency, Stakeholder Engagement, Working in collaboration

G3	Description	References	Extent	Comments
DMA-SO	Disclosures on Management Approach - Social	The context of our reporting, Society	Full
SO1	Nature, scope, and effectiveness of any programmes and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.	Risk management and sustainability, Integrated impact assessments, Early-phase risk assessment, Country risk assessments, Stakeholder engagement, Engaging communities	Full
SO2	Percentage and total number of business units analysed for risks related to corruption	Ethics and anti-corruption	Full
SO3	Percentage of employees trained in organisation's anti-corruption policies and procedures	Ethics and anti-corruption	Full
SO4	Actions taken in response to incidents of corruption	Ethics and anti-corruption	Partial	Incidents of corruption are reported to the relevant authorities and investigated internally according to Statoil steering documents. The total number and nature of incidents are not reported in the annual report.
SO5	Public policy positions and participation in public policy development and lobbying	Stakeholder engagement, Working in collaboration, Natural gas: Low-carbon energy, Carbon efficiency leader	Partial	Statoil reports on memberships and involvement in relevant organisations. However, the company does not report in full detail regarding positions and participation in public policy development and lobbying.
SO6(Add.)	Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country	Stakeholder engagement	Full	The Statoil Ethics Code of Conduct prohibits us from supporting - financially or otherwise - political parties or individual politicians. Therefore, no such support is provided.
SO7(Add.)	Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes		Full	There were no legal actions in this area in 2011.
SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations	Fines and sanctions	Full

Product Responsibility

Disclosures on Management Approach
Customer health and safety	Our products
Product and service labeling	Our products
Marketing communications	Our products, About Statoil
Compliance	Fines and sanctions

G3	Description	References	Extent	Comments
DMA-SO	Disclosures on Management Approach - Product Responsibility	The context of our reporting	Full
PR1	Life-cycle stages in which health and safety impacts of products and services are assessed for improvement, and the percentage of significant products and services categories subject to such procedures	Midstream and downstream products, Specific issues regarding SFR	Partial	The indicator is difficult to apply on the upstream part of our business.
PR2(Add.)	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes	Specific issues regarding SFR	Full	No incident of non-compliance with regulations and voluntary codes were identified in 2011.
PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements	Our midstream and downstream products, Specific issues regarding SFR	Partial	The indicator is less material to the upstream part of our business. Statoil Fuel and Retail has procedures in place to ensure the proper labelling of its products.
PR4(Add.)	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes	Specific issues regarding SFR	Full	Three fines were reported for 2011 that fall within this category: one related to pricing, one related to the translation of product information, and one related to the labelling of hazardous waste.
PR5(Add.)	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction	Social performance data	Not reported	The indicator is regarded as less material to Statoil’s core business, as the company’s products are commodities traded through the oil and gas exchange or delivered on long-term partnership conditions.
PR6	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship	About Statoil	Full	We follow Norwegian and local legislation, and we always obtain internal legal approval before we enter into a sponsorship or start running an advertising campaign.
PR7(Add.)	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.		Full	Statoil has not identified any non-compliance with regulations and voluntary codes, except as stated in PR4
PR8(Add.)	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data	Specific issues regarding SFR, Fines and sanctions	Full	There was one incident recorded in 2011 related to a customer portal serving Statoil Fuel & Retail
PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services	Specific issues regarding SFR, Fines and sanctions	Full