GRI index 

 

Company profile

G3 Description References Extent Comments
1 Strategy and Analysis
1.1 Statement from the most senior decision-maker about the relevance of sustainability to the organisation and its strategy CEO letter Full
1.2 Description of key impacts, risks and opportunities. The reporting organisation should provide two concise narrative sections on key impacts, risks and opportunities CEO letter, Our corporate strategy, Health and safety, Climate and environment, People and the group, Society, Risks related to our business Full
2 Organisational profile
2.1 Name of organisation Statoil ASA Full
2.2 Primary brands, products, and/or services About Statoil, Operational review, Midstream and downstream products Full
2.3 Operational structure of the organisation, including main division, operating companies, subsidiaries and joint ventures Operational review Full
2.4 Location of organisation's headquarters About Statoil, Our business Full
2.5 Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report About Statoil, Our business, Operational review Full
2.6 Nature of ownership and legal form About Statoil, Our business, The boundaries of our reporting Full
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) Our business, Operational review Full
2.8 Scale of the reporting organisation About Statoil, Key figures, Our business, The boundaries of our reporting Full
2.9 Significant changes during the reporting period regarding size, structure or ownership A glance at 2011, Board of directors report Full
2.10 Awards received in the reporting period The context of our reporting Full Statoil was the most highly ranked oil company on Fortune magazine's list of the world's most admired companies, not least due to our standing on innovation and social responsibility (where we ranked number one regardless of industry). Canadian media company Corporate Knights also publishes a "Global 100" sustainability list, in which Statoil is ranked number one of all energy companies, and number three regardless of industry
3 Report parameters
Report profile
3.1 Reporting period (fiscal/calendar year) for information provided Defining the content of our reporting Full
3.2 Date of most recent previous report 2010 Annual and sustainability report Full
3.3 Reporting cycle (annual, biennial, etc) Annual Full
3.4 Contact point for questions regarding the report or it contents Hilde Røed Full Feedback is much appreciated
Report scope and boundary
3.5 Process for defining report content About the report, Defining the content of our reporting, The context of our reporting, The boundaries of our reporting Full
3.6 Boundary of the report (countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI boundary protocol for further guidance Defining the content of our reporting, The boundaries of our reporting Full
3.7 State any specific limitations on the scope or boundary of the report Defining the content of our reporting, The boundaries of our reporting Full
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities that can significantly affect comparability from period to period and/or between organisations Defining the content of our reporting, The boundaries of our reporting Full
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report Economic impact per country, HSE performance indicators, Environmental posters, Social performance data Full
3.10 Explanation of the effect of any restatements of information provided in earlier reports, and the reasons for such restatement (mergers/acquisitions, change of base years/periods, nature of business, measurement methods, etc) Full There has not been any restatements compared to previous reports
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report The boundaries of our reporting Full In 2011, information on Statoil Fuel & Retail is reported separately, unless otherwise stated
GRI content index
3.12 Table identifying the location of the standard disclosures in the report Cross reference to GRI index Full
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organisation and the assurance provider(s) About the report, The context of our reporting, Assurance report from Ernst & Young Full
4 Governance, commitments, engagements
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight Governance, Corporate governance, General meeting of shareholders, Nomination committee, Corporate assembly and board Full
4.2 Indicate whether the chair of the highest governance body is also an executive officer (and, if so, their function within the organisation’s management and the reasons for this arrangement) Board of directors Full
4.3 For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members Social performance data Board of directors Full
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body Employee & industrial relations, General meeting of shareholders, Board of directors Full Three directors on the board are chosen from among employees
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation’s performance (including social and environmental performance) Compensation committee, Compensation paid to governing bodies
Board remuneration, Note 8
Full
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided Ethics Code of Conduct, Equal treatment Full
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organisation’s strategy on economic, environmental, and social topics Governance, Board remuneration Full
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation Ethics and values, The context of our reporting, Performance management, Ethics Code of Conduct Full
4.9 Procedures of the highest governance body for overseeing the organisation’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles Governance, HSE and ethics committee, The work of the board of directors, Risk management and control Full
4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance Governance, The work of the board of directors Full
Commitments to external initiatives
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organisation Risk management and sustainability, Integrated impact assessments Full
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses Stakeholder engagement, Working in collaboration Full
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organisations Stakeholder engagement, Working in collaboration Full
Stakeholder engagement
4.14 List of stakeholder groups engaged by the organisation Stakeholder engagement, Working in collaboration Full
4.15 Basis for identification and selection of stakeholders with whom to engage Defining the content of our reporting, Stakeholder engagement, Working in collaboration Full
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group Defining the content of our reporting, Integrated impact assessments, Employee & industrial relations, Working with our suppliers, Engaging communities Full
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting Defining the content of our reporting, Stakeholder engagement, Working in collaboration, Sustainablility & oil sands, Case study: The shale revolution Full

Management Approach and Performance Indicators

Economy

Disclosures on Management Approach
Economic performance Positive impacts, Overview of activities by country, Government payments and contributions, Shareholder information
Market presence Local development, Local content
Indirect economic impacts Managing our risks and impacts, Integrated impact assessments, Local development, Positive impacts, Social investments
G3 Description References Extent Comments
DMA-EC Disclosures on Management Approach - Economy The context of our reporting, Positive local impacts Full
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments Operating and financial review, Positive local impacts, Gov’t payments & contributions, Positive impacts, Economic impact by country Full
EC2 Financial implications and other risks and opportunities for the organisation’s activities due to climate change Climate and environment, Natural gas: Low-carbon energy, Carbon efficiency leader, Low-carbon technologies, Legal and regulatory risks Full
EC3 Coverage of the organisation’s defined benefit plan obligations Note 23 in group financial statements Full
EC4 Significant financial assistance received from government Partial A full overview is not available. Statoil's renewables activities are frequently eligible for subsidies, and Statoil does receive research grants for specific projects from established government funds.
EC5(Add.) Range of ratios of standard entry wage level compared to local minimum wage at significant locations of operation Social performance data Not reported We do not have reports for all entry levels in the Statoil Group. In general, the oil and gas sector is a high-salary sector in most countries of operation.
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation Positive local impacts, Local content, Economic impact by country Full
EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation Positive local impacts, Positive impacts, Economic impact by country, Social performance data Partial Proportion of senior management hired from local communities is not reported.
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement Positive local impacts, Social investments, Positive impacts, Economic impact by country Partial Statoil undertakes social responsibility by contributing to sustainable development based on our core activities. While we believe that our activities are of public benefit, we do not generally undertake investments that are primarily for public benefit
EC9(Add.) Understanding and describing significant indirect economic impacts, including the extent of impacts Positive local impacts, Local content, Positive impacts, Economic impact by country Full

Environment

Disclosures on Management Approach
Materials Managing our risks and impacts, Environment, Climate
Energy Environment, Climate, Energy Efficiency, Electrification of offshore installations
Water Environment, Water management in Statoil, Sustainable shale gas development
Biodiversity Environment, Biodiversity
Emissions, effluents, and waste Environment, Climate, Natural gas, Statoil and flaring, Electrification of offshore installations, Investing in renewables, Carbon capture and storage
Products and services Environment, Our products
Compliance Fines and sanctions
Transport Sustainable shipping strategy
Overall Environment, Climate, Investing in renewables
G3 Description References Extent Comments
DMA-EN Disclosures on Management Approach - Environment The context of our reporting, Climate and environment Full
EN1 Materials used by weight or volume Environmental posters Full
EN2 Percentage of materials used that are recycled input materials Not reported Not relevant for current mainstream business, as our main product is oil and gas.
EN3 Direct energy consumption by primary energy source HSE performance indicators, Environmental posters Full There is no split between direct and indirect energy consumption in presented data, although background data distinguish between indirect and direct energy consumption.
EN4 Indirect energy consumption by primary energy source HSE performance indicators, Environmental posters Full See above
EN5(Add.) Energy saved due to conservation and efficiency improvements Sustainable shipping strategy, Carbon efficiency leader, Low-carbon technologies Full There is a degree of uncertainty in the estimates, not least due to the difficulty of establishing a neutral point of departure.
EN6(Add.) Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives Sustainable shipping strategy, Natural gas: Low-carbon energy, Low-carbon technologies Partial There is no estimate of the combined effect of these initiatives in our reporting
EN7(Add.) Initiatives to reduce indirect energy consumption and reductions achieved Sustainable shipping strategy Partial
EN8 Total water withdrawal by source Water management in Statoil, Environmental posters Full Total water withdrawal available in each environmental poster, but not split on sources. For offshore assets, fresh water is provided in part by desalination and in part by shipping fresh water from normal municipal water sources. Water usage from onshore Canada is reported by source. Statoil assumed operatorship for onshore shale operations in North America in late 2011 and full-year data is not available.
EN9(Add.) Water sources significantly affected by withdrawal of water Water management in Statoil, Sustainability & oil sands Partial The topic is described in general terms and by examples. No complete overview of water sources affected is reported.
EN10(Add.) Percentage and total volume of water recycled and reused Water management in Statoil Partial Not material. Water recycling and reuse described in general terms. Percentage and total volume is not reported
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Sustainable Arctic operations, Biodiversity Full The list of locations includes noteworthy biotopes identifed by Statoil - although one would be hard pressed to state that the remaining areas are void of high biodiversity value.
EN12 Description of significant impacts of activities, products and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas Sustainable Arctic operations, Biodiversity Full
EN13(Add.) Habitats protected or restored Sustainability & oil sands Partial Several initiatives related to wildlife protection, reforestration and wetland reclamation in relation to the development of the Leismer asset in Canada.
EN14(Add.) Strategies, current actions and future plans for managing impacts on biodiversity Biodiversity Full
EN15(Add.) Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk Biodiversity Partial No indications of IUCN Red List species and national conservation list species put at extinction risk due to Statoil's operations. We have internal requirements to carry out impact assessments for our operations whether or not that is required by national regulations. Potential impacts on Red List species are considered, and if adverse impacts on such species are foreseen, sufficient measures will be implemented to avoid the impact
EN16 Total direct and indirect greenhouse gas emissions by weight HSE performance indicators, Environmental posters Full There is no split between direct and indirect GHG emissions in presented data, although background data of carbon dioxide distinguish between indirect and direct emissions.
EN17 Other relevant indirect greenhouse gas emissions by weight Partial The main contributors to greenhouse emissions from our business are direct emissions of carbon dioxide and methane. Indirect greenhouse gas emissions are negligible. Indirect greenhouse gas emissions from business travel by air in 2011 is calculated to be 40,700 tonnes of CO2 equivalents.
EN18(Add.) Initiatives to reduce greenhouse gas emissions and reductions achieved Sustainable shipping strategy, Natural gas: Low-carbon energy, Carbon efficiency leader, Low-carbon technologies, Sustainability & oil sands Full
EN19 Emissions of ozone-depleting substances by weight Not reported Such emissions are immaterial in our business. The remaining use of freon (ozone-depleting substance) is as a cooling component in closed systems. Until 2015 we are under a Norwegian government permit to use recycled HKFK (ozone-depleting) from vendor, while legislation has been carved out to stop new and future production of HKFK. We do not currently have any internal plans to speed up the process to implement other solutions.
EN20 Nitrogen oxide, sulphur oxide and other significant air emissions by type and weight HSE performance indicators, Environmental posters Full Total emissions of nitrogen oxide covered for the whole company. Sulphur oxide and VOC covered partially on environmental posters (only for the Norwegian continental shelf and large land-based facilities).
EN21 Total water discharge by quality and destination Environmental posters Full
EN22 Total weight of waste by type and disposal method HSE performance indicators, Environmental posters Full
EN23 Total number and volume of significant spills HSE performance indicators, Environmental posters Full
EN24(Add.) Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII and percentage of transported waste shipped internationally Not reported
EN25(Add.) Identity, size, protected status and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation's discharges of water and runoff Sustainable Arctic operations, Biodiversity Partial No complete overview of affected water bodies and related habitats is reported.
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation Midstream and downstream products, Specific issues related to Statoil Fuel & Retail, Low-carbon technologies Full The nature of the indicator applies to our downstream and midstream products.
EN27 Percentage of products sold and their packaging materials that are reclaimed by category Not reported Statoil is selling gross volumes of products in bulk or directly into vehicles. Therefore, packing material is not an issue at the corporate level.
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Fines and sanctions Full
EN29(Add.) Significant environmental impacts of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce Sustainable shipping strategy Partial Direct environmental impact of transportation is not reported.
EN30(Add.) Total environmental protection expenditures and investments by type Not reported Environmental expenditures are integrated in our business decisions and cannot be separated as isolated investments

Social - Labour Practises

Disclosures on Management Approach
Employment People and the group, Employees in Statoil
Labour/Management relations Employee and industrial relations, Organisational capabilities and change, Human rights
Occupational health and safety Safety, Health and the workplace
Training and education Development and deployment, Organisational capabilities and change
Diversity and equal opportunity Diversity
G3 Description References Extent Comments
DMA-LA Disclosures on Management Approach - Labour Practices The context of our reporting, Health and safety, People and the group Full References include also sub-sections
LA1 Total workforce by employment type, employment contract and region Employees in Statoil Full Statistics regarding employment contract (full-time or part-time employees) are currently not applicable outside Norway and not for Statoil Fuel & Retail.
LA2 Total number and rate of employee turnover by age group, gender and region Employees in Statoil Full Turnover rates are presented by gender and age groups in Statoil ASA. Turnover by region and turnover by gender and age groups is currently not applicable outside Norway.
LA3(Add.) Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations Not reported Statoil does not differentiate between permanent full-time and permanent part-time employees in terms of compensation
LA4 Percentage of employees covered by collective bargaining agreements Employee & industrial relations, Social performance data Full Statoil recognises the right to unionise See also Global Framework Agreement with ICEM.
LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements Employee & industrial relations Partial Operational changes are communicated to those concerned as early as possible and minimum notice periods are governed by Statoil internal policy, collective bargaining agreements, national legislation and EU/EEA directives (Work Councils/ European Work Councils).
LA6(Add.) Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advice on occupational health and safety programmes Employee & industrial relations Partial The topic is reported in general terms. However, the percentage of total workforce represented in formal joint management worker health and safety committees is not available.
LA7 Rates of injuries, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region HSE accounting HSE performance indicators Partial Occupational diseases are included in SIF (level 1 and 2), but are not reported separately. Reporting is provided on a group level, not a regional level.
LA8 Education, training, counselling, prevention and risk-control programmes in place to assist workforce members, their families or community members regarding serious diseases Health and working environment Full Please note, the procedures in place to address serious diseases (HIV/Aids, diabetes, RSI, stress, etc) are the same procedures that also cover less serious diseases.
LA9(Add.) Health and safety topics covered in formal agreements with trade unions Employee & industrial relations Partial Also covered in national and local union agreements. The use of safety delegates is widely implemented.
LA10 Average hours of training per year per employee by employee category Development and deployment Full The reporting distinguishes between managers and employees by reporting separately the time (days) spent on leadership development programmes.
LA11(Add.) Programmes for skilled management and lifelong learning to support their continued employability and to assist them in managing career endings Development and deployment Partial Covered by different programmes, with individual needs discussed in the "People@Statoil” process. A special "senior policy" is defined in the parent company.
LA12(Add.) Percentage of employees receiving regular performance and career development reviews Performance management, Development and deployment Full All employees have annual performance reviews. An IT solution for the "People@Statoil" process is implemented in subsidiaries.
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity Employees in Statoil, Diversity, Social performance data Full Reporting on minority groups is prohibited by Norwegian legislation. Reporting on age groups is prohibited by US legislation.
LA14 Ratio of basic salary of men to women by employee category Performance and reward, Social performance data Full Statistics apply to Statoil ASA, and are currently not applicable outside Norway

Social - Human Rights

Disclosures on Management Approach
Investment and procurement practices Integrating human rights in our operations, Working with our suppliers, Integrity due diligence
Core labour standards Human rights, Employee and industrial relations, Integrating respect for human rights
Security practices Security and human rights
Indigenous rights Human rights
G3 Description References Extent Comments
DMA-HR Disclosures on Management Approach - Human Rights The context of our reporting, People and the group, Human rights Full
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening Human rights due diligence, Integrity due diligence, Full Based on our variety of processes to screen, assess and mitigate human rights-related risks in our business and operations – including related to significant investment agreements, as described in our report – all such investment agreements in principle undergo human rights screening.
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken Human rights due diligence, Integrity due diligence, Working with our suppliers Full Our integrity due diligence procedures involve screening of integrity risks and human rights reputation of all new and amended business relationships, including suppliers and contractors, as described in our report. All significant (value of more than NOK 7 million) suppliers and contractors undergo human rights screening and suitable actions are taken based on this. This procedure has been in place since 2008 and covers 92% of all purchases (estimate based on contracts entered into in 2011).
HR3(Add.) Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained Human rights training Full Human rights training is incorporated in the corporate training programme - it is compulsory for every new employee. Specific training is added based on the task at hand.
HR4 Total number of incidents of discrimination and actions taken Grievance mechanisms Partial Incidents of discrimination can be raised through various channels - including the ethics helpline, human resources, trade unions, and line management. When potential incidents are uncovered, these are investigated and, if confirmed, we take steps to eliminate such practices. The total number of incidents of discrimination is not reported due to a lack of availability.
HR5 Operations identified in which the right to exercise freedom of association or collective bargaining may be at significant risk, and actions taken to support these rights Employee & industrial relations, Human rights, Human rights due diligence, Integrity due diligence Full We perform due diligence as part of our entry into countries and projects in order to respect freedom of association and collective bargaining. No related incidents have been reported to the anonymous ethics helpline, human resources department or trade unions in 2011.
HR6 Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour. Employee & industrial relations, Human rights, Human rights due diligence, Integrity due diligence Full We perform due diligence as part of our entry into countries and projects in order to avoid child labour. No related incidents have been reported to the anonymous ethics helpline, human resources department or trade unions in 2011.
HR7 Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour Employee & industrial relations, Human rights, Human rights due diligence, Integrity due diligence Full We perform due diligence as part of our entry into countries and projects in order to avoid forced or compulsory labour. No related incidents have been reported to the anonymous ethics helpline, human resources department or trade unions in 2011.
HR8(Add.) Percentage of security personnel trained in the organisation's policies or procedures concerning aspects of human rights that are relevant to operations Security and human rights Full When Statoil employs in-house security personnel, these are subject to annual human rights training. With regards to hired security personnel, human rights is part of the pre-qualification screening, integrity due diligence and contractual provisions.
HR9(Add.) Total number of incidents of violations involving rights of indigenous people and actions taken Human rights due diligence Full We perform due diligence as part of our entry into countries and projects in order to avoid incidents involving rights of indigenous peoples. No related incidents have been reported to the anonymous ethics helpline, human resources department or trade unions in 2011.

Social - Society

Disclosures on Management Approach
Community Managing our risks and impacts, Society, Engaging communities, Integrated impact assessments
Corruption, Anti-Competitive Behaviour and Compliance Society, Ethics and transparency, Ethics and anti-corruption, Safety, Fines and sanctions
Public Policy Ethics and Transparency, Transparency, Stakeholder Engagement, Working in collaboration
G3 Description References Extent Comments
DMA-SO Disclosures on Management Approach - Social The context of our reporting, Society Full
SO1 Nature, scope, and effectiveness of any programmes and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. Risk management and sustainability, Integrated impact assessments, Early-phase risk assessment, Country risk assessments, Stakeholder engagement, Engaging communities Full
SO2 Percentage and total number of business units analysed for risks related to corruption Ethics and anti-corruption Full
SO3 Percentage of employees trained in organisation's anti-corruption policies and procedures Ethics and anti-corruption Full
SO4 Actions taken in response to incidents of corruption Ethics and anti-corruption Partial Incidents of corruption are reported to the relevant authorities and investigated internally according to Statoil steering documents. The total number and nature of incidents are not reported in the annual report.
SO5 Public policy positions and participation in public policy development and lobbying Stakeholder engagement, Working in collaboration, Natural gas: Low-carbon energy, Carbon efficiency leader Partial Statoil reports on memberships and involvement in relevant organisations. However, the company does not report in full detail regarding positions and participation in public policy development and lobbying.
SO6(Add.) Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country Stakeholder engagement Full The Statoil Ethics Code of Conduct prohibits us from supporting - financially or otherwise - political parties or individual politicians. Therefore, no such support is provided.
SO7(Add.) Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes Full There were no legal actions in this area in 2011.
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations Fines and sanctions Full

Product Responsibility

Disclosures on Management Approach
Customer health and safety Our products
Product and service labeling Our products
Marketing communications Our products, About Statoil
Compliance Fines and sanctions
G3 Description References Extent Comments
DMA-SO Disclosures on Management Approach - Product Responsibility The context of our reporting Full
PR1 Life-cycle stages in which health and safety impacts of products and services are assessed for improvement, and the percentage of significant products and services categories subject to such procedures Midstream and downstream products, Specific issues regarding SFR Partial The indicator is difficult to apply on the upstream part of our business.
PR2(Add.) Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes Specific issues regarding SFR Full No incident of non-compliance with regulations and voluntary codes were identified in 2011.
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements Our midstream and downstream products, Specific issues regarding SFR Partial The indicator is less material to the upstream part of our business. Statoil Fuel and Retail has procedures in place to ensure the proper labelling of its products.
PR4(Add.) Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes Specific issues regarding SFR Full Three fines were reported for 2011 that fall within this category: one related to pricing, one related to the translation of product information, and one related to the labelling of hazardous waste.
PR5(Add.) Practices related to customer satisfaction, including results of surveys measuring customer satisfaction Social performance data Not reported The indicator is regarded as less material to Statoil’s core business, as the company’s products are commodities traded through the oil and gas exchange or delivered on long-term partnership conditions.
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship About Statoil Full We follow Norwegian and local legislation, and we always obtain internal legal approval before we enter into a sponsorship or start running an advertising campaign.
PR7(Add.) Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Full Statoil has not identified any non-compliance with regulations and voluntary codes, except as stated in PR4
PR8(Add.) Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data Specific issues regarding SFR, Fines and sanctions Full There was one incident recorded in 2011 related to a customer portal serving Statoil Fuel & Retail
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services Specific issues regarding SFR, Fines and sanctions Full
Watermark. Assurance engangement by Ernst & Young
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Annual Report 2011