We engage with our stakeholders in various ways at the corporate, country and project level. Our operations affect a range of different groups of stakeholders - from local communities and governments to suppliers, employees, partners and investors.

Statoil frequently engages in complex business arrangements, such as joint ventures, to develop an asset. Because of such arrangements, we frequently build relations and partnerships with local resource holders represented by national oil companies. In such arrangements, other international oil companies are both competitors and partners, depending on the exact context.

Civil society and communities

We aim to maintain an open and clear dialogue with representatives of civil society in the countries we operate. These include media, non-governmental organisations (NGOs), international organisations, academics and research centres, as well as host societies and communities.At the corporate level, we have agreements with several organisations that enable information and expertise to be shared. These corporate agreements are described in the Working in collaboration section.We also work with communities in the countries we operate to mitigate any potentially adverse impacts of our projects, and we try to maximise the shared value and benefits of our business. For more about this, see the Engaging communities section.We use public consultations, surveys, interviews, town hall meetings and community panels to understand our impact on communities, and to devise mitigation strategies and plans to improve our contribution to the communities concerned. 

Governments

We work with governments in a range of contexts. We have dealings at the government level through bidding processes and production sharing agreements (PSA), as operators and partners in operations.

We work with governments through multi-stakeholder initiatives - including the Extractive Industries Transparency Initiatives (EITI), the Voluntary Principles on Security and Human Rights (VPSHR) and the Global Gas Flaring Reduction (GGFR) partnership - in which companies and governments work to improve the investment climate and safeguard our business standards in host countries.

We maintain close contact at political and administrative levels of government in most of the countries where we are present. These contacts represent essential stakeholder value to us and vice versa. We have offices in key policy-making centres of particular relevance to our business, including Washington, DC and Brussels, in order to share our knowledge, experience and understanding of energy issues with policymakers. We do not receive direct financial assistance from governments, and our Ethics Code of Conduct prohibits us from supporting - financially or otherwise - political parties or individual politicians. 

Suppliers

As part of our business, we work with a range of suppliers worldwide. In 2011, NOK 97.8 billion was invoiced by 4,890 companies located in Norway, while NOK 26.3 billion was invoiced by 7,440 suppliers with registered addresses in another 86 countries. These figures do not include purchases through Statoil Fuel & Retail. 

We promote local sourcing and work with local businesses as suppliers where they exist. We also invest in developing sustainable and competitive local enterprises. Our suppliers are required to adhere to our standards for HSE, social responsibility and ethics, and anti-corruption. For more on this, see the Working with our suppliers section.

We regularly involve our suppliers in these and other issues through a range of activities, including bi-annual supplier satisfaction surveys and meetings.

Investors and shareholders

Investors are increasingly interested in understanding companies' long-term risks and opportunities for value creation, including environmental and social concerns. We aspire to build trust by being as open and truthful as possible in our dialogue with investors and shareholders on these issues. Our approach has resulted in high ratings in several Socially Responsible Investment (SRI) indexes. 

Employees and unions

In Statoil, we believe in involving our people and their appropriate representatives in the development of the company. We work actively with and involve our people through:

  • Our relations with employee representatives and unions, where applicable.
  • Our international agreement with the International Federation

of Chemical, Energy, Mine and General Workers' Unions (ICEM).

  • Our participation in the Statoil European Works Council (EWC), an important channel of information between the company and employees based in Europe.
  • Our annual Global People Survey (GPS), in which Statoil employees

give their assessment of important issues and the development of internal processes.

For more information about how we work with our people, see the People and the group section.

Customers

Our customers are increasingly aware of the sustainability challenges facing our industry. Statoil Fuel and Retail is now a separate entity from Statoil ASA, but it remains our main customer for refined products. Other customers are oil refineries, other oil companies, large players in the European gas market, and distributors of refined products.